Legal
Equipment Hire Terms
These terms apply to every piece of KloudDrop equipment delivered to you on hire.
- Version
- 1.0
- Effective
- Jurisdiction
- New South Wales, Australia
1. What is hired to you
Shishas, stems, bases, bowls and heads, hoses, tongs, heat management devices, trays and mats delivered by KloudDrop Pty Ltd remain our property at all times. They are hired to you for the agreed session and must be returned in the condition in which they arrived, fair wear and tear excepted. Consumables such as flavour, charcoal, disposable hoses and mouth tips are sold to you and are not returned.
2. Who is responsible
The person who places the order and receives the delivery is the hirer and is responsible for the equipment for the whole hire period, including for anyone else who uses it. The hirer must be at least 18 and must not allow any person under 18 to use, handle or sit at the equipment.
3. Refundable deposit
A refundable equipment deposit may be taken for hire items. Where a deposit applies, the exact amount is displayed to you before you confirm your order and is itemised on your order summary — we do not take undisclosed amounts. The deposit is held as security only. It is released in full once the equipment is collected and inspected and no damage or loss is found.
4. Care of the equipment
Keep the equipment upright, dry and stable. Use only the charcoal and heat management supplied or an equivalent product intended for shisha. Do not place the equipment on or near flammable surfaces, do not modify or attempt to repair anything, and do not substitute parts. Never move a shisha with lit charcoal on it. Never leave lit charcoal unattended, and extinguish it fully in the container provided at the end of the session.
5. Damage, loss and replacement costs
On collection, our worker inspects the equipment and records its condition. If an item is damaged beyond fair wear and tear, missing, or is returned in a state that cannot be cleaned back to service, we assess the cost using our published replacement and repair price list, which is provided with your order confirmation and is available on request before you order. The assessment identifies each affected item, what was found, and the amount applied. Amounts are deducted from the deposit; if the assessed cost exceeds the deposit, the balance may be invoiced to you. We do not charge amounts that are not on the published list.
6. Collection window and access
A collection window is agreed with you at the time of delivery and confirmed by message. You must make the equipment accessible to our worker during that window — at the delivery address, at ground level or at an agreed access point, and with any building, gate or parking access arranged. Equipment must be extinguished, emptied of water where practical and ready to be lifted.
7. Late or missed collection
If our worker attends within the agreed window and the equipment is not accessible, or nobody is available, that is a missed collection. We will contact you to arrange a second attempt. A further collection call-out fee may apply, and it is disclosed to you before the second attempt is booked. If equipment is not recovered after reasonable attempts, we treat the items as lost and apply the published replacement cost.
8. Safety
Shisha charcoal produces carbon monoxide. Only use the equipment in a well-ventilated space and never in an enclosed room without airflow, in a vehicle, or in a space where people are sleeping. Follow the safety card supplied with the equipment. If you feel unwell, dizzy or short of breath, stop, move into fresh air and seek medical advice.
9. Disputing a deduction
If you disagree with a damage assessment or a deduction, email contact@klouddrop.com within 14 days quoting your order number. We will send you the inspection record and the price-list line applied, review the matter and give you a written outcome. If we cannot resolve it, you may take the matter to NSW Fair Trading. This process does not affect your rights under the Australian Consumer Law, which are not excluded by these terms.
10. Refusal and termination of hire
Our workers may refuse to deliver, or may recover equipment early, where there is a safety risk, apparent intoxication, aggressive behaviour, an unlawful smoking location, or a reasonable suspicion that a person under 18 will use the equipment.
These pages summarise how KloudDrop operates. They do not replace, limit or override the law, including the Public Health (Tobacco) Act 2008 (NSW), the Australian Consumer Law and the Privacy Act 1988 (Cth). Where this website differs from legislation, the legislation applies.