Legal
Refund Policy
Last updated: sample content, subject to review before launch.
1. Before dispatch
Cancel an order in your account before a van has been dispatched to receive a full refund.
2. After dispatch
Once a van is en route, a restocking fee may apply. Cash orders may be cancelled at the door but a call-out fee applies.
3. Faulty products
If a flavour or piece of equipment is faulty on arrival, notify the driver on the spot. We'll swap it or refund the item.
4. Missing items
If items are missing from your delivery, contact us via the Contact page or your order screen. We aim to resolve within 24 hours.
5. Deposits
Refundable deposits are released after equipment is collected and inspected. Deductions for damage or loss are itemised in your account.
6. Consumer law
This policy is in addition to your rights under Australian Consumer Law, which are not excluded.